{"id":167513,"date":"2024-02-05T10:06:11","date_gmt":"2024-02-05T09:06:11","guid":{"rendered":"https:\/\/www.mondocamping.com\/rising-demand-and-booking-office-in-trouble-how-to-manage-them-with-whatsapp-from-crm\/"},"modified":"2024-02-05T10:06:12","modified_gmt":"2024-02-05T09:06:12","slug":"rising-demand-and-booking-office-in-trouble-how-to-manage-them-with-whatsapp-from-crm","status":"publish","type":"post","link":"https:\/\/www.mondocamping.com\/en\/rising-demand-and-booking-office-in-trouble-how-to-manage-them-with-whatsapp-from-crm\/","title":{"rendered":"Rising demand and Booking office in trouble? How to manage them with WhatsApp from CRM"},"content":{"rendered":"\n

The trend is well known by now: year after year, tourists’ budget requests are coming<\/strong> to outdoor facilities earlier and earlier<\/strong>. This year in particular, as early as February, the numbers of tourists already moving in and wanting to book are impressive. However, not all facilities are<\/strong> ready and prepared to deal with this new anticipated volume of demand. The staff is still not at full capacity, so it slows down response and complicates operations, possibly resulting in loss of bookings<\/strong>: people do not wait for booking offices to open, those who are ready and want to book do so at facilities from which they receive a timely and complete response.<\/p>\n\n

How to improve Camping Village sales with WhatsApp?<\/h2>\n\n

When the flow of inquiries to the Camping Village exceeds the processing capacity of reservations, it becomes imperative to streamline the operations of the booking office<\/strong> and avoid losing valuable contacts.<\/p>\n\n

For this purpose, the usefulness of the world’s No. 1 messaging app is undeniable. However, it is necessary to know how to exploit it in its more advanced business settings and integrate it into the CRM, Customer Relationship Management, of camping.<\/p>\n\n

For easier management and shared with all the staff of the camp or village, it is advisable to integrate <\/strong> WhatsApp into the CRM of the facility<\/strong> right away, using a CRM that offers this possibility, such as Mr. PRENO. In this way from a single CRM panel, all booking agents will be able to monitor incoming requests, customer by customer, and process them automatically and professionally.<\/p>\n\n

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Screenshot of MR MESSAGE, a function of Mr. BOOK, the CRM with WhatsApp integrated<\/a><\/figcaption><\/figure>\n\n

How WhatsApp has changed the habits of tourists<\/h2>\n\n

In recent years, WhatsApp has transformed the dynamics of communications<\/strong>, becoming one of the preferred channels even for the interactions people have with businesses. The tourism sector is no exception: many customers seek information, make reservations and request quotes through this platform.<\/p>\n\n

But new things, as is always the case, are not welcomed enthusiastically by everyone. There are always those who remain initially more skeptical or unwilling to give up the comfort of established habits to try new ways.<\/p>\n\n

In fact, among the Camping Villages there are. two distinct approaches<\/strong>: there are those who have long exploited the potential of WhatsApp to improve communication with customers by highlighting their number on all channels of contact with the public, and those who see the App as an additional burden to manage, rather than an opportunity.<\/p>\n\n

Why leverage WhatsApp as an additional channel of communication and sales with customers<\/h2>\n\n

To fully understand the potential of WhatsApp in the context of a Camping Village, one must first be clear on some significant data about the platform (data from the WeAreSocial report):<\/p>\n\n